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- REFUND POLICY: All sales for online conferences and signed editions are final. No refunds.
- SHIPPING: Please allow two to four weeks for shipping on all orders with one or more signed paperback or hardcover book editions.
- DUPLICATE ORDERS: If you accidentally create a duplicate order by mistake, we will hold your shipments and contact you for instructions on how you wish to proceed.
- MULTIPLE ORDERS: When you place multiple orders for different products going to the same ship-to address, we’ll consolidate your unfilled orders. Any available discounts and shipping savings will be returned to you.
- DOMESTIC SHIPPING: We ship all domestic orders via USPS Priority Mail with insurance. Once your order has shipped, we will email you a tracking number. If your order is returned as undeliverable, we will contact you with reshipment postage costs and instructions.
- INTERNATIONAL SHIPPING: We ship all international orders via USPS International Priority Mail as insured merchandise. Once your order has shipped, we will email you a USPS tracking number. We do not guarantee delivery to any international address so be sure to review your shipping address before clicking the Continue button.
- ELECTRONIC DELIVERY: If you do not receive an email from our system with download instructions or login, please check your spam folder to see if was sent there by mistake.
If you have any questions regarding your purchase, please contact us at firstname.lastname@example.org.